Frequently Asked Questions

Here are some of the most frequent asked questions from our respected  customers. If you can’t find your question or may need need more details please send us your questions from contact us page.

Ready to order

I'm not sure what size is good for me.

You can easily follow our measuring guide. The only thing needed is a measuring tape. Find the best matching size with your measurement. If you are not still sure or want better fit, you can select “Custom Size” to enter your measurement. We use your measurement so garment is your own size.

How long does it take to receive my order?

Most of our products are preorder items; normally you receive it in 4 weeks of time.

What is your return policy?

Your items can be return in 14 days after receiving your purchase. There is 10% returning fee for custom size items. Any item must be in its original condition (unworn and all tags attached). Return shipping cost is customer responsibility.

The item I like is sold out

We have limited stock of material for any item; unfortunately once we run out of material (which means sold out of the item) we are not able to make another one.

Is it possible to change my order?

We are happy to do your request as long as it is technically possible. Normally we can apply changes 5 days after receiving the order which is preparation period. If you wish any change after preparation period please do not hesitate to contact us, we will do it if possible.

Can I cancel my order?

You can cancel any standard size order and have a refund. There is 10% cancellation fee for any custom size order.


When do I need to order my couture dress?

We highly recommend ordering your couture piece 8 months before the day. Many things need to be done behind the scenes which need time.

I need a couture dress in a few months, can you help me?

We offer rush service however rush fee applies. Depends on your desired design and your time rush fee is 10% to 15% of order value.

Do you charge for couture appointment?

Your first appointment is scheduled for 45 minutes at no cost. You are welcome to book complimentary second appointment for 45 minutes too. If you wish to book third appointment there is $50 consultation fee for 45 minutes which is payable on booking. If you order at this appointment we credit consultation fee to your invoice.

What is Shador Couture price range?

Shador Couture price starts from $4000. It may costs $20000 for some dresses. Mainly you can expect $6000 to $8000.

What is payment routine?

25% of total amount of contract is payable as deposit at contract. Next payment is 25%of total amount of contract at toile fitting. The balance must be cleared before picking up.

What should I expect during couture project?

After consulting appointments you go in a contract with Shador. You get drawings as first step for both silhouette and details and then there is pattern and toile fitting. Sometimes 2 fitting is needed in this stage. Meanwhile we manage to get in material for your couture garment. Next fitting is an early stage piece made of main fabric. You may need couple of fittings later on.